Covey Basics welcomes your feedback on any accessibility barriers that you may have encountered in dealing with the Covey Basics.
The Accessible Canada Act (ACA) defines a barrier as:
“…anything physical, architectural, technological or attitudinal, anything that is based on information or communications or anything that is the result of a policy or a practice—that hinders the full and equal participation in society of persons with an impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment or a functional limitation.”
The person at Covey Basics responsible for receiving feedback is the Accessibility Champion and is part of the management team.
Feedback can be general or specific, but providing more details such as the date, the name of the webpage, application or activity involved, may make it easier for us to understand your concerns.
Feedback can be sent by:
Mail
Accessibility Champion
Covey Basics
P.O. Box 97, Fredericton, NB
E3B 4Y2
Telephone:
1-800-442-9707 from Monday to Friday, 8:00 a.m. to 4:00 p.m. (Atlantic Time)
Email
accessible@coveybasics.com
Online webform
Anonymous Feedback
Individuals providing feedback can provide personal information and contact information, but they do not have to. If you wish to submit feedback anonymously the online webform may be the best method to do so. That way we will not see any of your contact information, such as a phone number or email address.
Acknowledgement of Feedback
Acknowledgement of receipt will be sent for feedback received by email and webform. Feedback provided through telephone involve direct interaction with a CRTC employee and therefore the employee will acknowledge receipt of the feedback. For feedback received by mail, if contact information is provided, an acknowledgement letter will be mailed to the address provided.
How feedback will be used
Feedback will help the CRTC continuously improve our accessibility efforts. Some feedback may not require a direct response or immediate follow-up, and some may highlight issues that need to be addressed right away. However, all feedback received will help the CRTC develop its future accessibility plans and it will help us know how we are progressing towards our accessibility goals. The feedback we receive will be taken into consideration when we write our accessibility progress reports, published in the years between accessibility plans.
